Privacy Policy

Last updated: March 2026

1. Introduction

TradesX ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our trading platform.

2. Information We Collect

Personal Information

We collect information you provide directly, including:

Full name, email address, and phone number
Date of birth and identification documents
Address and residency information
Banking and payment information
Trading preferences and account settings

Automatically Collected Information

When you use our platform, we automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on pages
Trading activity and transaction history
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our trading platform
To process your deposits, withdrawals, and trades
To verify your identity and carry out KYC/AML checks
To communicate with you about your account and services
To send promotional emails and marketing communications
To detect and prevent fraud and unauthorized access
To comply with our obligations under applicable laws
To analyze platform usage and improve user experience

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data in transit
AES-256 encryption for sensitive data at rest
Continuous account security monitoring and regular security reviews
Two-factor authentication (2FA) for account access
Restricted access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Information Sharing

We may share your information with:

Payment processors and financial institutions
Public authorities, where we are required to do so by law
Third-party service providers (hosting, analytics, customer support)
Legal advisors and compliance consultants
Fraud prevention and identity verification services

We do not sell your personal information to third parties for marketing purposes.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Request a copy of your data in a portable format
Lodge a complaint with the data protection authority where you live

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trading and transaction records are typically retained for 7 years where applicable laws require it.

9. Reporting a Security Vulnerability

If you believe you have found a security vulnerability in the TradesX website, trading platform or apps, please email [email protected] with the subject "Security Vulnerability Report". Include a description of the issue, the steps to reproduce it and any affected URLs. Please do not access other users' data, disrupt the service or disclose the issue publicly before we have had a reasonable chance to fix it. We review every report we receive.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

TradesX Privacy Team

Email: [email protected]

Our support team is available 24/7 by email.